Dear Valued Customer,

Effective 13 March 2020, in light of the COVID-19 alert and keeping in mind the health and
safety of our customers and employees, the courier service for return of passports to
customers has been made mandatory by Ireland VFS.

Ireland visa customers no longer need to visit the Visa Application Centre to pick up their
passport once it is ready for collection – the passport will be couriered to their location of
choice (serviceable by our courier partner, Blue Dart).

During this period, VFS Global has offered a 10% discount on courier fees, with the revised
courier fee at INR 450.
The courier service has been made mandatory for a temporary period to limit the spread of
the COVID-19 virus and reduce the footfall at the Visa Application Centre. This will be
reviewed by the Government of Ireland on a weekly basis and is expected to be in place
until the risk perception of COVID-19 is significantly reduced.

VFS will post an update on when the courier service is made optional again.